Privacy Policy

Last updated: May 24, 2024

This Privacy Policy describes how Mailife ("Company", "We", "Us", or "Our") collects, uses, discloses, and protects Your personal information when You use our mobile application and services ("Service"). It also outlines Your rights regarding Your personal data and how You can exercise them. By using our Service, You agree to the practices described in this Privacy Policy.

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1. Definitions

• Application: Mailife, the software program provided by the Company.
• Account: A unique account created for You to access parts of our Service.
• Personal Data: Any information that relates to an identified or identifiable individual.
• Usage Data: Automatically collected data generated by the use of the Service or from the Service infrastructure.
• Service Provider: Any third party that processes data on behalf of the Company.
• You: The individual accessing the Service or the legal entity represented by that individual.

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2. What Data We Collect

Personal Data

• Name (first and last)
• Phone number
• Email address (if provided)

Health Data

• Blood glucose levels
• Blood pressure
• Weight
• Sleep patterns
• Activity data: steps, calories, heart rate, duration
• Meals and food photos (for AI analysis)

Usage Data

• IP address
• Device identifiers
• Operating system and browser info
• Pages visited, time and date of visit, session duration

Camera & Photo Access With your explicit permission, we access your device's camera and gallery to analyze meals via AI. You can revoke access anytime in your device settings.

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3. Purpose of Data Collection

We use your data to:

• Provide and improve the Mailife app and services
• Generate health insights (e.g., glucose trend analysis, HbA1c prediction)
• Personalize user experience and recommendations
• Enable reports, charts, and health summaries
• Provide reminders and push notifications
• Communicate updates, offers, and news (with opt-out option)
• Comply with legal and contractual obligations

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4. Legal Basis for Processing

We process your data based on:

• Your explicit consent when you sign up and use the app
• Contractual necessity to provide our services
• Legal obligations to protect your data and comply with applicable laws

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5. Data Storage & Hosting Location

All user data is securely stored on Google Cloud Platform servers located in Doha, Qatar. These facilities meet international security standards and are compliant with GDPR, UAE PDPL, and other applicable data protection laws.

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6. Third-Party Services

We may share your data with third-party service providers who help us:

• Host and process data (e.g., Google Cloud)
• Analyze meals and insights (e.g., OpenAI)
• Analyze app performance (e.g., Google Analytics/Firebase)

All third parties are contractually required to process data in compliance with applicable data protection regulations.

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7. Your Data Rights

You have the right to:

• Access your personal and health data
• Correct inaccurate or incomplete data
• Request data deletion ("right to be forgotten")
• Withdraw consent at any time

You can manage your data through your account settings or by contacting us at info@mailifeapp.com with the subject "Data Request" or "Delete My Data".

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Third-Party Analytics

We use Google Analytics to collect and analyze usage data in order to understand how users interact with our mobile app and website. This includes information such as device type, IP address, pages visited, and session duration. Google may use this data in accordance with their own Privacy Policy: https://policies.google.com/privacy We use this information solely for service improvement and performance monitoring. You can opt out of Google Analytics tracking by visiting: https://tools.google.com/dlpage/gaoptout

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8. Data Retention

We retain personal data only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes

Usage data may be retained longer for analytics and service improvement.

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9. Data Security

We implement strong security measures including:

• Encryption of data in transit and at rest
• Secure authentication and access control
• Regular security reviews

Despite these efforts, no system is completely secure. In case of a data breach, we will notify affected users and take immediate remediation actions.

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10. Data Transfers

Your data may be processed or transferred to servers in countries with different data protection laws. We ensure adequate safeguards are in place for all cross-border transfers.

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11. Children's Privacy

Our Service is not intended for users under 16. We do not knowingly collect personal data from children without parental consent. If you believe we have done so, please contact us to delete the data.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will:

• Update the "Last updated" date
• Notify users via app or email before changes take effect

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13. Contact Us

For questions or concerns about your data or this policy, please contact: Email: info@mailifeapp.com Mailing Address: 37 Zahraa Al Maadi, Cairo, Egypt

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This Privacy Policy is compliant with the UAE PDPL, Egyptian PDPL, and GDPR requirements for health-related mobile applications and services.